Post 4 of probably 100 – The hard truth is customer service usually isn’t; at least not at first. I will have to finish my book titled “Don’t be surprised if the person you are dealing with is not very good at their job.” Bad advice from customer service or your friend or financial professional is free to give but expensive to receive. Today was a typical day. I have been on hold almost all day. I took a short trip to the grocery for more bananas and spent a little time poking some Vol fans about losing to my Kentucky Wildcats in the SEC Championship. Other than that I have been paid to do something that should be easy and free for my clients.


The stakes are high if you have a mortgage payment that rose $233 per month or a collection from Verizon that put your home building plans on hold. A collection that hit four years ago; even though you had service with them long after the collection posted and your credit report is otherwise squeaky clean. I have been on a wild goose chase searching for someone anyone at two different companies that had some authority and common sense. Verizon led us in a circle on purpose, not a shock there. BB&T is too big to care, and State Farm is as good as the agent(my friend didn’t have a good neighbor).


I am considering putting together a class on how to avoid these situations. I see it from my side of the table. It is easy to see why you wouldn’t think to ask the questions necessary for these two people to avoid these avoidable situations. Until I get that class up and running; be safe, assume they are all out to rip you off. If you have “a guy” like the guy, you tell everyone about – “My guy is the best” “my guy always gives me a great deal” chances are your guy will put it to you if he or she thinks they can get away with it. Money is money, and they probably don’t like you as much as they let on. Business is business. I have 14 years worth of stories to share from over 30,000 hours spent solving credit problems. What you don’t know is costing you a fortune. I get results.